Frequently Asked Questions
How can I see prices?
In order to see product prices, our visitors must be a member of our site. To become a member, simply click on the " New Membership " button at the top right of the home page and fill in the requested information. The information specified during registration is used during membership activation.
I registered as a member, but I cannot log in. How can I log in as a member?
After our visitors register as members, we contact them as soon as possible at the phone number they specified during registration to receive membership confirmation. We ask our visitors, whom we cannot reach on the specified phone number, to provide a phone number where we can be reached by informing them from the email address they specified during registration. Therefore, the accuracy of the information provided when registering is of great importance for membership activation.
Does every member see the same prices?
We learn from our visitors whether they are making company information or personal purchases during membership activation. According to the company information we receive, we accept the new member into one of the 3 existing member categories (End User, Dealer, Gold). Each member sees prices specific to the category they are in.
How can I request an additional discount?
Apart from the 5% money transfer discount and campaign discounts currently available on our Online Sales site, additional discounts can be made in case of projects involving high quantities or amounts. For this, you can contact us at info@gsl.com.tr and give information about your project. GSL team will contact the manufacturer and make a special study regarding the additional discount you request for your project. Click for more information on this subject.
I do not know the model name of the product I am looking for. How can I find the product?
The products listed on our site are categorized under 6 product groups in the left block. Each category has subcategories for even more specific needs. For example, to see the unmanaged Ethernet switches in stock, you can filter from the product groups as Industrial Ethernet > Industrial Ethernet Switch > Unmanaged, and check the "Only In Stock" option to browse the unmanaged Ethernet switches in stock. Again, you can continue to filter by product features on the left and reach the product you want. .
I couldn't find the product I was looking for on the site. Why could it be?
Moxa, Kyland etc. on our site. Not all models in the brands' product portfolio are included. For example, since Moxa's Layer 2 or Layer 3 switches and products specific to substations or rail systems are considered project-based products, these products are offered by obtaining project information from our customers, requesting a special price from the manufacturer. If you would like to get a price quote for any model product that you cannot find on our website, we will be happy to help you immediately. Click for contact information.
The product I am looking for is out of stock. What can I do?
More than 2000 different product models are listed on our GSL Online Sales site. Approximately 200 of these models are the most preferred products that we have in stock. Apart from this, you can order the products you want by contacting us at info@gsl.com.tr orby phone . We can add your order to our regular imports and specifically notify you of the delivery date. If you wish, you can click on the "Notify Me When It Arrives" button and be notified when the product is in stock.
I made a purchase via money order. However, no confirmation information was received. Has my order been processed?
For your purchases via money order, simply sending us your money order receipt is sufficient for your order to be processed. We can track your transfer and inform you about the status of your order. Once the money order reaches us and your order is confirmed, an order confirmation email is automatically sent from the system. Likewise, cargo tracking information etc. In such cases, you will be informed via automatic e-mails from the system.
Where can I find GSL's bank account information?
You can access GSL's bank account information from the contact section or from the "Bank Account Information" link at the bottom. Click to access bank account information immediately.
What exchange rates are used on the site?
GSL Online Sales site takes into account the CBRT foreign exchange sales rates.
Can I see all the brands supplied by GSL in Online Sales?
In addition to the products listed in Online Sales, GSL Engineering also distributes brands such as Robustel, Kyland and Tipro. In addition to all the products of the Moxa brand, of which it is the main distributor in Turkey, some products of the Digi, EKOSinerji, Meanwell and GTMcom brands are also available in Online Sales. Click for information about all brands supplied by GSL Engineering.